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GENERAL TERMS

 

The present general conditions of sale are concluded on the present Internet site https://flowerinsctincts.com/ published by BOW PRODUCTION SARL, Limited Liability Company with a capital of 12.000€ - RCS Luxembourg B264369 - VAT LU33781156 whose seat is located at 6 Z.I. Hahneboesch L-4562 Niederkorn Luxembourg


We are at your disposal for any further information at the following email address: 

info@flowerinstincts.com .


Our store is hosted by " Shopify ", they provide us with the e-commerce platform that allows us to sell you our products and services.
 

OBJET

 

The present conditions aim at defining the modalities of order placement, payment and delivery between the website https://flowerinsctincts.com/ and the customer.

 

 

PRODUCTS

 

All the products on sale on the site https://flowerinsctincts.com/  are offered within the limits of available stocks.


The Products available on the site are described and presented with the greatest possible accuracy.

However if errors or omissions could occur as for this presentation, the responsibility of BOW PRODUCTION SARL could not be committed.

The photographs of the proposed products can undergo minimal variations (colors, sizes, form).

  

ORDER PROCESS

 

The customer can choose items from our product range and put them in his "Shopping Cart".

By clicking on the "Checkout" button, the customer completes the order of the products in the Shopping Cart.

The customer will then be asked to provide us with his/her personal data (including payment data).

Before finalizing an order, the customer can at any time view and modify the details of his order.

It is also mandatory to accept these GTC before placing an order.

Otherwise it will not be possible to order products on the Website.

The placing of your order constitutes a contract of sale between the customer and the company, subject to the availability of the ordered products.

Except for the specified items, any item purchased on the sales site is sold on a pre-order basis. The production of an article can vary between 4 and 12 weeks, according to the technicality of the product. Delays can be added for exceptional reasons. Moreover the company will have to inform the customer if such is the case.

A confirmation email will be sent to the customer confirming the receipt and details of the order.

 

  

SHIPPING AND DELIVERY

 

All our packages are shipped via the services of MAIL BOXES METZ, with headquarters at 23 rue de Sarre 57070 Metz, independent franchisee of the MAIL BOXES network

The shipping costs for all orders placed in France are fixed and indicated by the seller in the form filled in the Order.

The Seller undertakes to process the Order within thirty days from the day following the validation of the Order, unless otherwise indicated. The times indicated are average times and correspond to the time required to process, prepare and dispatch the Order (from the warehouse).

They start as soon as the order is validated.

 

SHIPPING

 

 

Unless otherwise stated or pre-ordered, all items purchased are shipped within 5 business days in Europe and 7 business days worldwide after ordering.

Your delivery may take up to 3 weeks to arrive in case of high demand.

If you still have not received your purchase after 30 days, please email us at 
info@flowerinstincts.com .

  

RESPONSABILITY

 

BOW PRODUCTION SARL is not responsible for any loss or damage you may suffer if any loss or damage results from a case of force majeure, if they are attributable to the unforeseeable fact of a third party, or if they are attributable to you.

If the address of the customer is wrong, BOW PRODUCTION SARL can not be held responsible for the loss of the order.

 

 

RIGHT OF WITHDRAWAL

 

According to the article L.l21-20 of the Code of consumption, any consumer profits from a 14 days deadline to exert his right of retractation without having to justify reasons, nor to pay penalties, except for the expenses of return.

This period is extended until the 1st following working day, if it expires on a Saturday, Sunday or holiday.

Products must be returned in their original packaging and condition with the order number.



They must be returned to the following address:

Flower Instincts

23 rue de Sarre
57070 Metz
France

 

 

PRICES AND TERMS OF PAYMENT

 

The prices of the products are displayed in euros.

For orders to countries outside the European Union, the Customer will be asked to pay customs duties upon delivery.

 

 

SECURE PAYMENT

 

Payment is due immediately upon ordering, and is made by credit card via the secure system created by the payment provider Mollie Payments Europe, Limited.

The information transmitted is encrypted according to the rules of the art and cannot be read during transport on the network.

Once the payment is initiated by the Customer, the transaction is immediately debited after verification of the information.

In accordance with Article L. 132-2 of the French Monetary and Financial Code, the commitment to pay by card is irrevocable.

By communicating his banking information at the time of the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated.

The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it.



We do not have access to your credit card details and numbers. All transactions are secured with SSL encryption, guaranteeing both the identity of the payment organization and the confidentiality of the data.

Payment in installments is not allowed.

  

GUARANTEES AND AFTER SALES SERVICES

 

All the Products on sale on the Website benefit from the legal guarantee of conformity (L211-4 of the Code of Consumption) allowing the User to return the defective or non-conforming products delivered.


-Article L2ll-4 of the Code of Consumption: The seller is required to deliver a conforming good existing at the time of delivery.

For any non-conforming product, it is possible to contact us at the following address info@flowerinstincts.com to find a solution.

 

INTELLECTUAL PROPERTY

 

All the elements of the Website including the underlying technology, are protected by copyright, trademarks or patents.

In the same way, the marks, logos, drawings and models appearing on the Web site are the exclusive property of BOW PRODUCTION SARL. They can not be used under penalty of infringement.