Monday - Friday 9:00am - 6:00pm cet

Excluding the weekend and major holidays


Why Flower Instincts?

Flower Instincts is a concept born around two concerns: a brand that is conservative of streetwear codes and an ambassador of freedom and ethics. Each collection deals with a precise but subtle subject. Mainly with addictions that are very present in our society.

The brand's themes denounces drugs, alcohol and other topics such as sugar, fast food or screens in the form of clichés.Flower Instincts is a way of thinking, a vision with a clear message: believe in your dreams, in yourself, in your ability to change the rules of today's society.

Where your items are made?

We attach fundamental importance to the brand and its products, which is why all our items are ethically manufactured in Portugal using Italian materials.

Can i make modifications to my order after its been placed?

Once an order has been confirmed, this can be changed before your order is dispatched if the item is in stock..

My adress is incorrect. how can i update it?

Address updates can be requested. Please review your information before you checkout.

How can i cancel my order?

Reach out to Customer Support with your order number and email address to submit a cancellation request. If your order was placed during peak periods or over the weekend, cancellations may not be possible.

Cancellations are not guaranteed. The abuse of cancellations that are deemed as unusual activity will be suspended from future cancellations.

How do i find out when new collections are released?

Subscribe to our Newsletter or follow us on Instagram for early release information.

What payment methods do you take? accepts all major credit cards including: Visa, MasterCard, American Express, Discover, and PayPal. Payments made via PayPal must be purchased by a verified account with a confirmed shipping address.

Other payment methods will vary per region: Apple Pay, Google Pay, etc.

International orders will appear as Flower instincts on bank statements.

How do i start a return?

Flower Instincts aims to ensure its customers’ full satisfaction. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.

To return an item, the following conditions must be met:

Returns must be requested within 30 days of your order being delivered.

You must send an e-mail to to inform us of the return and to receive the procedure to follow.

The returned item(s) must be in new condition, unworn, with the hang tag attached in the original packaging.

We are not responsible for risk of loss or damage during return shipment. Any item(s) returned not in the required condition will be returned to you.

Please note the following details related to product return eligibility:
Items purchased during seasonal sales cannot be returned or exchanged. Collaboration items Can't be returned.

Once your return is received, it will be processed at our facility, which may take 4-6 business days.

You will receive an email confirmation once the processing is complete.

Store credit for the webshop will be given for the retail price of item(s) purchased.

Initial shipping costs will be excluded from the credit unless the item is faulty.

A shipping fee will be deducted from your refund to cover the cost of the return shipment.

How do i know my order is confirmed?

The order is confirmed when you receive a shipping confirmation email. Please check your spam inbox.

When will i receive my order?

Orders are processed Monday – Friday and shipped within 2-6 business days. Excluding the weekend and major holidays.

Once your order is shipped, you will receive a shipping confirmation email with your tracking information. Allow 48-72 business hours for your tracking information to update with an estimated delivery date.

Do you ship internationally?

Yes, we ship worldwide with free delivery. However, orders shipped outside the EU are subject to non-refundable customs duties/taxes.

My tracking information said that my order was delivered. but i have not received it. what does this mean?

Allow 48 hours after the stated delivery time for your package to show up. If your package hasn't been delivered, please contact

Why was my order canceled?

If your order has been cancelled, this may be due to limited stock availability.

When can i expect a response from customer support?

Our Team will respond within 24-48 hours. Excluding weekends and major holidays.

My package is being returned to sender. what are the next steps?

Once your order has been returned to our warehouse, we will send you a voucher code for the amount of your order to make a new purchase in your size.

I placed multiple orders, can i combine them?

Once your order is placed, we are able to combine shipments on multiple orders.

I received a damaged product, what should i do?

Please contact within 24-48 hours of delivery. We ask you to provide detailed images of the product(s) in question along with the packing/invoice slip.

I received a tracking number, but the shipment hasn't moved.

Tracking numbers are generated when your shipping label is created. Allow 1-3 business days for the courier to scan the package for updates.

If an item is sold out, when will it be available again? displays real time-inventory. Unfortunately an item is no longer available if you don't see it on our website. You can subscribe to the newsletter for more information about releases

Do i have to pay any extra fees?

For all deliveries outside Europe, import duties may be charged (fees, import duties, VAT), which are determined by the destination country.

They are calculated according to the country of manufacture/origin and the classification of the goods and are levied once your package reaches your country.

Flower instincts does withhold duties and taxes during the checkout process, but cannot predict what your potential duties will be:
We are shipping with UPS and try to make sure that you get your order without anymore payments for duties and taxes after the checkout in our website.

When such additional duties are incurred, they must be paid in order for your package to be cleared. In this case, the customer is responsible for the costs incurred. Please contact your local customs office for more information about your country's policies.