It’s very simple. You can submit your request via our secure return platform above. Just enter your order number (starting with a #) and your email.
In just a few clicks, select the item, the reason for the return, and you’ll receive all the necessary instructions.

You have 14 days from the date you receive your order to initiate your return.

Yes. The item must be new, unworn, unwashed, and returned with its original packaging and tags.
This ensures that the next customer receives a flawless product, just like you did.

For standard returns, the return shipping costs are the customer's responsibility.
If the return is due to our mistake or a product defect, we will cover all related costs.

Yes, as long as the item is still available. If not, we’ll offer you a refund or store credit.

Items on sale or promotion are not eligible for return or exchange, unless there’s a manufacturing defect or an order error on our part.

Once we receive and inspect your return, your refund will be issued within 5 to 10 business days to your original payment method.

To ensure proper tracking and fast processing, all returns must be made through our official return platform only.

Report it immediately through the return platform, and make sure to include photos. We’ll cover the shipping costs and offer an exchange or refund.

No. These returns must be handled directly with the point of sale where the item was purchased.

Once your request is submitted, you’ll receive email updates at each step of the process.

Contact us at infos@flowerinstincts.com and include the following:

• Your order number
  
• Your UPS tracking number

We’ll take care of filing the claim with the carrier.

To ensure everything goes smoothly, please follow our return policy. If the conditions above are not met, the Flower team reserves the right to refuse your return. In that case, the item may be sent back to you at your own expense.