RETURN & EXCHANGES

What is your return policy?

Flower Instincts aims to ensure the complete satisfaction of its customers. If you are not completely satisfied with your purchase, you may return your item(s) for a refund.To return an item, the following conditions must be met:

The return must be requested within 15 days of delivery of your order. You must send an e-mail to infos@flowerinstincts.com to inform us of the return and the procedure to follow.

The returned item(s) must be in new, unworn condition, with the hang tag attached and in the original packaging. We are not responsible for the risk of loss or damage during the return. Any item returned that is not in the required condition will be returned to you.

Please note the following details regarding the eligibility of product returns: Items purchased during seasonal sales cannot be returned or exchanged. Collaboration items cannot be returned. Once your return has been received, it will be processed at our premises, which may take between 4 and 6 working days.

You will receive a confirmation email once processing is complete. Once the process is complete you will receive a full refund to the payment method used.

Initial shipping charges will be excluded from the refund. A shipping fee will be deducted from your refund to cover return shipping costs.

How do i return order ?

1) To start your return, send an email to infos@flowerinstincts.com with your order number.

2) Select the items you wish to return and explain why. This helps us improve and ensures that you'll love your purchase next time!

3. We'll send you a form to fill in and a returns slip.

4. Print your returns label and stick it on the outside of your parcel.

5. That's it! Your parcel is now ready to be dropped off at the drop-off point of your choice!

Once we've received your return, we'll offer you either an exchange or a full refund on the payment method you used.


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What if the item I receive is damaged or defective?

We work very hard in order for our garments to be the highest quality and without any defects. But even for us, it's hard to have everything under control. However, if you have a concern about a faulty or damaged item, request our client services : infos@flowerinstincts.com.

The return fee will be reimbursed after a brief review process, once your order is shipped and arrives at the warehouse. This procedure may take a few days, but in the event of such a situation, we will take responsibility, resulting in a full refund.

The exchange fee must be paid for the new order to be generated, but rest assured, we will reimburse you as soon as the order is shipped and reaches our warehouse.

All items we sell are guaranteed against manufacturing defects.

Can i make an exchange ?

You can send your return or exchange request by e-mail to infos@flowerinstincts.com. All you need is your order number and e-mail address.

Once your request has been processed, we will send you a slip and a voucher code so that you can buy the product you want in your size.

When will i receive my refund?

Once you’ve sent your items back to us, you should receive your refund within 7 working days of it reaching our warehouse. Please note, It can take up to 14 days for your return to reach us.

If you haven’t received your refund in this timeframe, please email infos@flowerinstincts.com so we can investigate this for yo